WELS and Watermark
Warranty
Warranty on toilet suites for domestic use:
- Ceramic replacement parts or products: 5 years
- R&T Concealed cisterns tanks replacement parts or products: 5 years
- R&T Concealed cisterns (Inlet & Outlet valves): 3 years replacement / 1 year labour
- Seat Hinges replacement parts or products: 1 year
- Link and flush pipes replacement parts or products: 1 year
- Button Assembly replacement parts or products: 1 year
Warranty on toilet suites for commercial use:
- Ceramic replacement parts or products: 3 years
- R&T Concealed cisterns tanks replacement parts or products: 5 years
- R&T Concealed cisterns (Inlet & Outlet valves): 1 years replacement / 1 year labour
- Seat Hinges replacement parts or products: 1 year
- Link and flush pipes replacement parts or products: 1 year
- Button Assembly replacement parts or products: 1 year
Warranty conditions:
- The installation has been carried out by a licensed plumber in accordance with the plumbing code of Australia
- All maintenance and adjustments to the product after the installation have been carried out by a licensed plumber
- No additives have been introduced into the cistern tank
- Only mild household detergents and soft (non-abrasive) cloth has been used to clean the product
- All goods of substandard quality manufacture (excluding imperfections permitted within AS1976 - Vitreous China used in Sanitary Applications) will be credited and replaced by Fienza when advised within the warranty period, subject to prior inspection and agreement
- Proof of purchase is required for warranty claims
Warranty limitations
To the extent permitted under the Trade Practices Act and other relevant legislations, Fienza's liability is limited to:
- The cost of replacing the goods
- The cost of obtaining equivalent goods
- The cost of having the goods repaired
- Fienza is not responsible for any lack of operation or performance of goods (or any loss or damage) where goods are used or adapted for with other goods not supplied by Fienza
- It is the responsibility of the customer and the installer before installation to ensure all correct and free of obvious visible faults
- Fienza is not responsible for the labour and rectification cost incurred in the above circumstances
All products manufactured by Fienza are of the uppermost standard and are in accordance with Australian Consumer Law. Fienza offers a warranty period on products from the date of purchase and that the products are free from defects in materials and workmanship, subject to the terms and conditions detailed on their website.
For further enquiries regarding the after-sale and service, you can contact Fienza directly on 07 3490 6700 for assistance.
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